Updated: Oct 25
TLC WEEKLY REMINDER
👉When does basketball begin? lol.
👉You have decided to either have a pre-determined day for your pick-up or you have decided to not and know you must notify us when you want a pick-up.
PICK UP. DELIVERY: UNDER 20 LBS. OVER 20LBS
Sun Mon Tues
Mon Tues Wed
Wed Thurs Fri
Thurs Fri Mon
Fri Sun Mon
(When weights go up and up and UP, like 30+, "POTENTIALLY", your items will be returned by amount of lbs, ie, 30 lbs.-> 3 days, 40 lbs. ->4 days, etc.... BUT, we are always committed to the next day and work to deliver!!!!!!!)
👉 We pick up MON-FRI between 8-10 am and SUN-THURS 5-7 pm. Please know your specific pick up day. We can be there as early as 8am or 5pm. We will try to update you in the morning to a closer time.
👉 If you miss your pick up day, we can figure out an alternate time to get you, if we have availability. This week, we do not have any additional availability. ALSO, please note, our policy is to try everything we can to get you picked up if you miss your designated pick-up day. If you miss your pick up without cancelling, there is a 10 lb charge added to your account.
👉 If we do get you in on a different day because of missing your pick up, it could take 2 days for delivery. Other things which take multiple days are: special instructions, air dry, and a bag more than 20 lbs. So, if you have a bag which is more than 20lbs. it might take 2 days to return, 30 lbs 3 days, etc....
👉 If you want to hand off to us, let us know. If not, your items should be in designated space at 8 am. VERY IMPORTANT! If you want to hand off to us, it is NOT by appointment. You have a two hour window in which we will arrive. We will work with you to give you a 15 minute window prior, but we DO NOT COMMIT to a time to pick up for you.
👉 Don’t forget to confirm your pick up, and send a photo when you drop it off. It protects us both!
👉 CHECK for delivery BEFORE you reach out to us.
👉 Respect goes a long way. It also goes both ways. We do not want you to feel stressed! In life there are more important things than having clean socks! So, let’s remember we are in this together! We greatly respect you using us!
“Learn as if you will live forever, live like you will die tomorrow”