Your Questions Answered
We know you have questions! We have taken the most asked questions, and a few others we know you will want, and answered them here for you!
Don't forget to check out the info and client profile below at bottom of page
QUESTIONS
Is there a certain day you pick up?
We pick up every day of the week.
How many times a week can laundry be picked up?
Laundry can be picked up any day of the week. Your plan is about how may lbs you use per time period, not how many times picked up
Where do you do the laundry
Unlike other companies, we have a small facility located here in Bloomington. Your items are never very far away.
Do you wash the laundry with other students?
NEVER! Your items from the moment they are picked up are never commingled.
Do you do towels and bedding?
Of course we do! Towels are weighed with the regular laundry and are deducted from your plan. Bedding is a flat rate of $35.
Can you air dry, put on hanger or do special requests?
We would love to! Just let us know. Please keep in mind, sometimes when we air dry it might take longer to be returned.
Do we need to separate whites and darks?
Nope! We do it all. We separate by colors, then towels, jeans, others.
Do you dry clean?
We are not a dry cleaner! We only MAJOR in "Wash, Dry, Fold". We leave dry cleaning for other professionals. BUT, we do pick up your dry-cleaning and drop it off with dry cleaners we have established relationships with.
What happens if we lose something?
So far, we have not had to replace anything lost. Our experience is it is hiding someplace, with a friend or at home. If we did lose something we will replace it up to $40 after an investigation.
What happens if I do not want to leave my laundry out at designated location?
Not a problem!!!!!! We have several options for you to hand it off to us. Otherwise, another great option is using one of our app driven lockers.
Can we use special detergent?
Yes, Yes and Yes. We have options of fragrance, no fragrance, organic and soon we will have our own signature
detergent.
Are you more expensive then other services?
NOPE! Not only are we less expensive, we are transparent, we do not have hidden costs and our value exceeds the cost!
How quickly is the laundry returned?
Unless otherwise noteed, laundry is returned the next day. Sometimes we return it the same day.
Do you provide bags?
Yes, a bag is provided to you free of charge.
What do they do on the first pick-up if they do not have a bag?
If you have not received a bag on your first pick up, you will leave your items in a bag of your own. We will return your items in our bag as well as the bag you sent your items in.
Forms and Information
Our Commitment is Unusual
Our service is unique. We provide delivery directly to your dorm, Greek house or Apartment any available day. You are not chasing down a van sitting a dorm away.